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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Katie Coalson

April 15, 2026

5  out of  5
rating by Katie Coalson
"I really enjoy working with Ann Percy’s office. They’re prompt and very helpful."
We responded:
"Thank you for taking the time to share your experience. It’s a pleasure working with you, and we’re grateful you’ve chosen us for your home and auto insurance. Our team are always here to help whenever you need us. - Ann"
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Maryann

April 14, 2026

5  out of  5
rating by Maryann
"We have been clients since shortly after we moved to our Troy home in 1988. Ann and her team have provided us with excellent service throughout this time. A team member is always available to provide service and answer questions by phone, email, or text. We feel we are valued clients even if our issue or question might be minor. Ann, Kellie, and staff are courteous, friendly, and helpful. We never worry because the service provided always exceeds our expectations."
We responded:
"Your review truly made our day. Serving you since 1990 has been an honor, and we’re grateful for the trust you’ve placed in Ann, Kellie, and our entire team. Knowing that you feel supported, heard, and valued — no matter the size of the question — is exactly what we strive for. Thank you for your loyalty and for allowing us to exceed your expectations with your Home & Auto Insurance over the years. - Ann"
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Karen D

April 6, 2026

5  out of  5
rating by Karen D
"Ann has been my agent since she opened her office and will continue be. She and her staff are always friendly, professional, and extremely helpful."
We responded:
"Karen, thank you so much for your kind words and continued trust! It’s truly been a pleasure to serve you for 35 years, and we’re grateful to have you as part of our community. We look forward to supporting you for many years to come! If you ever need anything, don’t hesitate to reach out. - Ann "
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Katie Dover

March 30, 2026

5  out of  5
rating by Katie Dover
"Kellie at Anne’s office is always so helpful and quick to respond. Everytime we lease or purchase a new vehicle, we have our proof of insurance within 10-15 minutes of reaching out to the office"
We responded:
"Hi Katie, Thank you so much for your kind words! We’re thrilled to hear that Kellie and our team consistently provide quick and helpful service. Making sure you have your proof of insurance or anything else you need for Auto Insurance promptly is very important to us, and we’re glad to know we’re meeting your expectations every time. We truly appreciate your continued trust in us for your leasing and purchasing needs! - Ann "
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Thilo Dappers

March 26, 2026

5  out of  5
rating by Thilo Dappers
"We work with Kellie since years and we couldn't be happier. The service is great and fast. They are very friendly and supportive especially if information is needed on a very short notice. I highly recomment this agrency."
We responded:
"Thank you so much for your kind words and continued trust over the years! We’re thrilled to hear that you’re happy with our service and support. It’s always our goal to provide fast, friendly, and reliable assistance—especially when time is tight. We truly appreciate your recommendation and look forward to continuing to work with you! - Ann "
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Lisa Marrocca

March 20, 2026

5  out of  5
rating by Lisa Marrocca
"Great customer service!"
We responded:
"Lisa - Thank you for the wonderful review! It means so much to our Troy team to know we’re helping neighbors feel protected and cared for. - Ann "
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Annette Atherton-Throne

March 18, 2026

5  out of  5
rating by Annette Atherton-Throne
"Ann Percy State Farm Agency is the best! Ann, Kellie, and everyone at the agency are always super helpful and very responsive when I have any questions or requests. I truly appreciate their knowledge and expertise over the years."
We responded:
"Thank you, Annette, for your kind words and continued trust! We truly appreciate your support and are always here to help whenever you need us. It’s been a pleasure serving you over the years! If you ever have any questions or need assistance, don’t hesitate to reach out. We look forward to being there for you in the future! - Ann "
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Lizzie Adinoff

March 6, 2026

5  out of  5
rating by Lizzie Adinoff
"When I moved to Michigan, my dad helped set up my car insurance through Ann Percy. Since then, between her and Kellie, I have been taken care of, gotten discounts, and felt like I could always get in touch with them in a pinch. My spouse just left their car insurance company to add to our bundle and we are paying less for both cars than just the one on their previous company. I cannot say enough great things!! If you’re looking for reliability, care, and professional know-how, look no further! Big thanks you you ladies!!!"
We responded:
"Lizzie, thank you so much for your wonderful review! We’re thrilled to hear that our team have been able to provide you with reliable, caring service and great savings on your car insurance. It means a lot to us that you feel supported and confident reaching out whenever you need assistance. We truly appreciate your trust in us to help with your insurance needs and are grateful to have you as part of our community. If you ever need anything else, don’t hesitate to get in touch. Thanks again for your kind words and for recommending us! - Ann"
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Don H

March 3, 2026

5  out of  5
rating by Don H
"If you're looking for an insurance agent who actually cares, go see Ann Percy. Her staff is top-notch—especially Kellie, who always goes above and beyond to answer our questions and make sure we have the best coverage for our needs! Great service all around!"
We responded:
"Hi Don - Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that we were able to provide you with the attentive and helpful service for your Auto Insurance you deserve. We truly care about making sure our clients have the best coverage tailored to their needs. If you ever have any questions or need assistance in the future, please don’t hesitate to reach out! - Ann "
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James Siciliano

February 28, 2026

5  out of  5
rating by James Siciliano
"Ann Percy has been my agent for the last thirty years. Her agency is top notch. Her staff responds very quickly. I only have good things to say. I highly recommend Ann’s agency!"
We responded:
"Jim - Thank you so much for your incredible loyalty and kind words over the past thirty years! I am thrilled to hear that our team has consistently provided you with excellent service. Your recommendation means the world to us. You have been an amazing customer to work with! - Ann "
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Elizabeth

February 25, 2026

5  out of  5
rating by Elizabeth
"I worked with Ann on getting renters' insurance for the first time. It was a smooth experience and I highly recommend working with her and her team! They were all helpful in answering my questions in a timely manner. Usually I put off things like this, but they made it easy and headache-free."
We responded:
"Thank you so much, Elizabeth! We're delighted to hear that Ann and the team made your first renters' insurance experience smooth and headache-free. We know these things can sometimes feel overwhelming, so we're glad we could make it easy for you. We appreciate your recommendation and are always here to help with any future insurance needs! - Ann Percy State Farm "
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Renee Jelley

February 25, 2026

5  out of  5
rating by Renee Jelley
"Ann Percy and Kellie are fantastic to deal with, they make everything so easy! Ann was able to save us a substantial amount on our car insurance"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that our team made the process easy and helped you save a substantial amount on your auto insurance. We truly appreciate your support and look forward to assisting you again in the future! - Ann "
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chiranjeevi subramanyam

February 20, 2026

5  out of  5
rating by chiranjeevi subramanyam
"Kellie has been always wonderful and helpful."
We responded:
"Thank you, Chiranjeevi! We’re honored to serve the Troy community and so appreciative of your 5-star rating. - Ann Percy - State Farm Agent "
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Ernesto Jose

February 5, 2026

5  out of  5
rating by Ernesto Jose
"State Farm, what can I say the best decision I ever took? Especially with a great person like Ann I called first and she walked through me Step-by-step and helping me a lot. I love this Insurance company"
We responded:
"Wow, thank you, Ernesto! We’re so grateful to have amazing Auto Insurance customers like you. – Ann Percy - State Farm Insurance Agent"
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PT-109 FISHING

February 4, 2026

5  out of  5
rating by PT-109 FISHING
"Traveling to Florida from Michigan a rock hits my windshield.The next day a large crack developes.I was 1300 miles away from My State Farm agent Kelly at Anne Percys office in Michigan.One phone call to Kelly and my worries were over.She contacted Glass America who called me in 10 minutes.New windshield is being installed at my location.This is just one example of how good State Farm has been to me and my Family. Thank You State Farm, Tim Soulliere"
We responded:
"Tim - Thank you so much for sharing your experience! We're glad to hear that Kellie and the team at Ann Percy's office could assist you promptly, even while you were so far from home. It's wonderful to know that State Farm and Glass America could make the Auto windshield replacement process smooth and convenient for you. We truly appreciate your trust and kind words. Wishing you and your family safe travels ahead! - Ann "
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Cheryl Sellers

January 23, 2026

5  out of  5
rating by Cheryl Sellers
"Ann Percy State Farm is terrific for solving all the unexpected. Ann, Kellie and staff are very knowledgeable and help navigate everything from new insurance needs to claims on broken vehicle glass! I don't know how I'd manage all that life brings, without them! Call them today!"
We responded:
"Thank you for the 5-star review, Cheryl! We’re thrilled to hear you had such a great experience with us here in Troy. Your kind words mean a lot to us, and we're always here to help with any insurance needs or claims you may have. We truly appreciate your recommendation—thank you for trusting Ann Percy State Farm! – Ann "
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m harvey

January 13, 2026

5  out of  5
rating by m harvey
"This agency has been with me and my family since the start of my auto insurance journey. The branch manager Kellie and her team really go above and beyond for it's members. They truly support you in all areas and give excellent customer service. It's never been a time that I couldn't go to them and get the results I needed. I would never hesitate to look elsewhere for my auto needs and I will always recommend them first for any insurance needs. Give them a call if you like to be treated like a great customer as they will do just that."
We responded:
"Thank you so much for your kind and heartfelt review! We're thrilled to hear that Kellie and the team have been able to support you and your family throughout your auto insurance journey. Providing excellent customer service and going above and beyond for our members is our top priority, and it's wonderful to know that it has made such a positive impact for you. We truly appreciate your trust and your recommendation—it's the highest compliment we could receive. If you ever need anything else, please don't hesitate to reach out. We're always here to help! - Ann "
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Scott Collins

January 12, 2026

5  out of  5
rating by Scott Collins
"I have been with Ann Percy - State Farm for over twenty years and Kellie has been one of the best agents I have ever worked with. She is professional, friendly and is very efficient. I would recommend using this agency to any of my family and friends."
We responded:
"Scott - Thank you so much for your wonderful review and your loyalty over the past 20 years! We're thrilled to hear that Kellie has provided you with professional, friendly, and efficient service. Your recommendation means a lot to us. We're here for you and your loved ones anytime you need. Thanks again for being such a valued part of our State Farm family! - Ann "
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Danyang Alfred Zhao

January 12, 2026

5  out of  5
rating by Danyang Alfred Zhao
"This State Farm team is simply awesome. I rely on them for both my auto and renters insurance, and while their quotes are very reasonable, it is their genuine care that keeps me here. They are incredibly prompt whenever I need assistance, but they also go the extra mile to make me feel valued. From sending warm regards during the holidays to occasionally reaching out just to check in and see how I’m doing, the service here is top-notch. It is rare to find an agent this sincere and helpful. Highly recommended!"
We responded:
"Thank you so much for your kind words and heartfelt review! We’re truly grateful for your trust in us to handle your auto and renters insurance needs. It’s our pleasure to provide not only competitive quotes but also genuine care and personalized service. We believe that building strong relationships with our clients is just as important as the coverage we offer. Your recommendation means the world to us, and we look forward to continuing to support you for years to come. If you ever need anything, please don’t hesitate to reach out! - Ann"
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cindy aspinall

December 15, 2025

5  out of  5
rating by cindy aspinall
"This is a great agency. They are very helpful and pleasant to work with. I recommend this agency for all your insurance needs."
We responded:
"Cindy, we appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! - Thank you! Ann "
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Denny Fair

November 21, 2025

5  out of  5
rating by Denny Fair
"Can you say life saver (Kellie) ! is the best agent you can have, always in a good mood always looking into saveing you money when possible , helpful with any task needed response immediately makes things easy as can be. The only task left would be having (Kellie) pay my premium."
We responded:
"Thank you so much for your kind words! I am thrilled to hear that Kellie has been such a great help and made the process easy and more enjoyable for you. I will pass along your compliments to her - and who knows, maybe paying your premium will be next!😉. If you ever need anything else, my office is here to help! - Ann "
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Jonathan Backup Account

November 13, 2025

5  out of  5
rating by Jonathan Backup Account
"She did Absolutely amazing. By far the best agent I have ever used!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! - Ann "
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Jessica Cislo

November 6, 2025

5  out of  5
rating by Jessica Cislo
"I highly recommend contacting Ann Percy's State Farm office for your insurance needs. Ann and her incredibly kind, professional team have been helping me for years, and their service is consistently outstanding. Kellie, in particular, goes above and beyond—she always follows through on her promises and brings a calm, reassuring presence during stressful situations. It’s rare to find an office that combines expertise with genuine care, but this team does it effortlessly. Thank you for making insurance feel easy and personal! Would you like a shorter version for social media or a more formal one for a testimonial?"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Scott Bashford

September 17, 2025

5  out of  5
rating by Scott Bashford
"My family has used Ann and her team for our auto and home insurance for years! Ann and her team take a personal approach to helping us when unfortunate accidents and mishaps happen. They are great! They have helped us so many times over the years."
We responded:
"Scott - We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. We have loved watching your family grow over the years. If there is anything else we can do to help, please let us know! - Ann "
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Ashley Flusty

July 17, 2025

5  out of  5
rating by Ashley Flusty
"Love love these ladies!! Kelly is awesome, one of the friendliest people I have had the pleasure of working with. The whole process is smooth, everything is explained very clearly and the response time is unmatched! If you’re looking .. look no further you will be in the best hands."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office and Kellie. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! -Ann"